Privacy
Policy
Effective date: March 2026
01 . INTRODUCTION
Connecte ("we", "our", "us") is a WhatsApp Business messaging platform that enables businesses to manage WhatsApp communications at scale. Our platform is built on Meta's WhatsApp Cloud API and Business Management API.
This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights as a user of Connecte. By registering and using Connecte, you agree to the practices described in this policy.
02 . DATA WE COLLECT
When you use Connecte, we collect the following categories of information to ensure reliable service delivery and account security:
Account data: Business name and email address used during registration, along with hashed authentication credentials.
WhatsApp integration data: WABA ID, system access tokens (stored encrypted), phone number IDs, and profile information.
Template data: Message templates (content, variables, status) and Meta performance metrics (sent, delivered, read counts).
Messaging data: Message content, metadata, timestamps, and customer contact phone numbers. Media files are stored by Meta for 30 days.
Analytics data: Platform usage stats, API health status, and analytics used for dashboard reporting.
03 . HOW WE USE YOUR DATA
We use your data primarily to provide the core messaging services via Meta's APIs and to route communications effectively through your Connecte dashboard.
Productivity: Displaying incoming and outgoing messages and analytics in your dashboard.
Support: Sending onboarding, product update, and support communications to your registered email.
Optimization: Improving platform performance, reliability, and feature sets based on usage patterns.
We do not sell your data, use your message content for advertising, or access your content except where strictly required for support with your consent.
04 . DATA STORAGE & PROTECTION
All data is stored on encrypted servers with access tokens encrypted at rest. Each business account is fully isolated—your data is never accessible to other customers.
Note: Media files are stored by Meta on their infrastructure (ID-only reference). After 30 days, Meta may delete these files unless your plan includes extended storage.
05 . THIRD PARTIES
We share your data strictly with the following trusted third parties for core functionality:
META / WHATSAPP
Core requirement for WABA integration and messaging via the WhatsApp Cloud API.
HUBSPOT
Used solely for onboarding, support communications, and product updates.
SUPABASE
Used for database hosting and secure authentication. Platform data and credentials are stored encrypted at rest.
CLOUDFLARE
Used for DNS routing, Content Delivery Network (CDN) protection, and hosting of the frontend application.
FASTAPI CLOUD
Used for backend API application hosting to securely route messages and process dashboard analytics.
06 . YOUR CUSTOMERS' DATA
You are the data controller for your customers' info. Connecte acts as a data processor. You must obtain valid opt-in consent and comply with WhatsApp's Business Policy and local laws like India's DPDP Act 2023.
07 . DATA RETENTION
Account data is retained for the duration of your subscription and deleted as soon as reasonably practicable, and no later than 30 days of closure. Message history is retained for 3 months by default (varies by plan).
You may request deletion of your data at any time by contacting us: ghildiyalsarvesh@gmail.com.
08 . YOUR RIGHTS
As a user, you have the right to export your account data, request full deletion, update your info, or withdraw WhatsApp API access at any time via your Meta Business Portfolio.
09 . POLICY UPDATES
This policy will be updated as new features are added. You will be notified of any material changes via email at least 7 days before they take effect.
10 . CONTACT
For any privacy-related questions or requests, please reach out to us directly through the following channels:
INDIA | +91 7017348970